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Suicide Call Back Service

For: people 15 years and older who are feeling suicidal and their supports, people who have lost someone to suicide, and health professionals.

Services: phone and online counselling, support and resources on suicidal and negative thoughts. 24-hour service.

Phone 1300 659 467 (24 hours)
Suicide Call Back Service website

Multicultural

Migrant Women's Support Program

For: migrant women of diverse cultural and linguistic backgrounds in unsafe relationships.

Services: culturally sensitive support services.

Phone 8152 9260
Migrant Women's Support Program

Relationships

Family Relationship Advice Line

For: all families – whether together or separated.

Services: information and referral services that can help strengthen relationships, overcome relationship difficulties or deal with separation.

Phone 1800 050 321
The Family Relationship Advice Line

LGBTIQ+ people

QLife

For: people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI)

Services: counselling and referrals, early intervention, peer-supported telephone and web-based services.

Phone 1800 184 527 (3:00 pm to 12:00 midnight)
QLife website

Men

Mensline

For: men with emotional health and relationship concerns.

Services: telephone and online counselling service. 24-hour service.

Phone 1300 78 99 78 (24 hours, 7 days)
Mensline Australia website

Men’s Referral Service - operated by No to Violence

For: men behaving abusively; family members affected by a man’s use of abusive behaviours; friends, family and colleagues; and professionals supporting a client using or experiencing family violence.

Services: confidential counselling, information and referrals to local services that will help you take the next steps. 24-hour service.

Phone 1300 766 491 (24 hours, 7 days)
Mens's Referral Service

Youth

Kids Helpline

For: young people between 5 and 25.

Services: free, private and confidential, telephone and online counselling. 24-hour service.

Phone 1800 55 1800 (24 hours)
Kids Helpline website

Disability

Disability Advocacy and Complaints Service of SA (DACSSA)

For: people with disability, their families, friends and carers.

Services: information and advocacy.

Phone 7122 6030
Disability Advocacy and Complaints Services of  SA

LGBTIQ+ people

Bfriend

For: people newly identifying as lesbian, gay, bisexual, transgender, intersex and queer, those questioning their sexuality or gender identity, and their supports.

Services: free, confidential support and a safe place to talk.

Women's Worker, Phone 8202 5805
Men's Worker, Phone 8202 5192
Bfriend on Facebook

Catalyst Foundation

For: older people from the LGBTIQ+ community.

Services: support services and information on aged care and ageing, social support, events, activities and community connections.

Phone 8168 8776
Free call 1800 636 368
Catalyst Foundation's LGBTIQA+ over 50s project

Multicultural

Australian Migrant Resource Centre

For: people from refugee and migrant backgrounds.

Services: counselling, parenting support, financial counselling, health and wellbeing programs to help people settle in Australia.

Phone 8217 9500
Migrant Resource Centre website

Seniors

Catalyst Foundation

Previously the Seniors Information Service.

For: older South Australians, to those who are living with a disability, and to family and carers.

Services: information, support, advice and assistance to access a wide range of services, support and resources.

Phone 8168 8776
Freecall 1800 636 368
Catalyst Foundation website

My Aged Care

For: older Australians, family members, friends or someone you’re caring for.

Services: Australian Government information about aged care services.

Freecall 1800 200 422
My Aged Care website

Aged Rights Advocacy Service (ARAS)

For: older Australians.

Services: free, statewide, confidential advocacy service, information, education, support and representation.

Phone 8232 5377
Freecall 1800 700 600
Aged Rights Advocacy Service (ARAS)

Nunkuwarrin Yunti

For: Aboriginal and Torres Strait Islander people.

Services: a wide range of primary health, social and emotional wellbeing services.

Phone 8406 1600
Nunkuwarrin Yunti website

Tiraapendi Wodli Hub (Port Adelaide)

For: Aboriginal families

Services: a practical point of contact to access information, social and cultural support and services.

Phone 0410 228 451
Tiraapendi Wodli Hub (Port Adelaide) 

Metropolitan Aboriginal Youth and Family Services

For: young Aboriginal people and their families.

Services: culturally specific support services including information, advice and group programs.

Phone 8414 8900
Freecall 1800 685 546
Metropolitan Aboriginal Youth and Family Services

Multicultural Youth South Australia

For: multicultural young people and young families living in South Australia.

Services: equipping young people with the knowledge, skills and resources to support their aspirations, research and policy development, sector development and capacity-building, direct service delivery and community-capacity building.

Phone 8212 0085
Multicultural Youth South Australia

Australian Migrant Resource Centre

For: people from refugee and migrant backgrounds.

Services: counselling, parenting support, financial counselling, health and wellbeing programs to help people settle in Australia.

Phone 8217 9500
Migrant Resource Centre website

Australian Refugee Association

For: people from refugee and asylum-seeking backgrounds.

Services: advice, assistance, advocacy and practical support.

Phone 8354 2951
Australian Refugee Association

1800 RESPECT

For: anyone experiencing domestic and family violence and/or sexual assault and their family and friends.

Services: online and telephone counselling and support, 24-hour response.

Phone 1800 737 732 (24 hours)
1800 Respect website

Nunga Mi:Minar

Northern Regional Aboriginal Family Violence Service

For: Aboriginal women and children affected by family violence

Services: emergency accommodation and support.

Phone 08 8367 6474
Freecall 1800 800 098 (via Domestic Violence Crisis Line)

If you are at risk of future domestic violence

For: anyone at risk of domestic violence

Services: information about a partner or former partner, to help make decisions about your safety.

Domestic Violence Disclosure Scheme (DVDS) - SA Police

Pets owned by people escaping domestic violence

For: pet-owners escaping domestic violence in South Australia

Services: emergency boarding for pets.

Phone 1300 4777 222
Email info@rspcasa.org.au
RSPCA Safe Kennels website

Consumer and Business Services - Domestic Abuse Protections for Tenants

Renting and letting advice - Consumer and Business Services

There are options for tenants who experience abuse or domestic violence by a person who may be:

• living in the home
• is a regular visitor

Policy-related information:

Women's safety

Violence against women in the workplace

Yarrow Place Rape and Sexual Assault Service

For: anyone in South Australia aged 16 years and over who has been sexually assaulted.

Services: medical and counselling services, 24-hour response.

Freecall: 1800 817 421
Yarrow Place website

1800 RESPECT

For: anyone experiencing domestic and family violence and/or sexual assault and their family and friends.

Services: online and telephone counselling and support, 24-hour response.

Phone 1800 737 732 (24 hours)
1800 Respect website

Your privacy when experiencing domestic violence

If the offender is an ex-partner, it is important to remove their permission to receive or access information about you from agencies and organisations.

For: anyone experiencing family or domestic violence, and/or stalking.

Services: A guide and checklist to help you identify key organisations that will help protect your privacy.

• Suppression of Personal Details Information Guide (PDF 403.4 KB)
• Suppression of Personal Details Checklist (PDF 214.9 KB)

Disclaimer: These documents do not describe every situation or option. All effort has been made to ensure the accuracy of the information. The information should not be a substitute for legal and/ or professional advice. To provide feedback on the contents of this guide, email wis@sa.gov.au

Safer in the Home

For: women survivors of family violence.

Services: basic home security upgrades and technology interventions to enable women to remain in the home of their choice.

Phone 0400 983 360
Safer in the Home website

Ombudsman SA

For: anyone in South Australia.

Services: investigates complaints about South Australian government and local government agencies, conducts freedom of information reviews and supports and monitors the implementation of the Information Sharing Guidelines

Phone 8226 8699
Phone 1800 182 150

Ask for Angela - safety when on a date

For: women on a date who are feeling unsafe and want to leave without drama.

Services: participating venues will offer the woman a discrete exit.

See: Ask for Angela - safety when on a date

Elder Abuse Prevention (Adult Safeguarding Unit)

For: anyone concerned about elder abuse.

Services: information about your rights, advice and support.

Phone 1800 372 310 (Monday to Friday from 9.00 am to 5.00 pm except public holidays)
Stop Elder Abuse - SA Health

Jobactive

For: job seekers.

Services: connects you with employers.

Phone 136 268
Jobactive website

I Work for SA

For: job seekers wishing to work in government.

Services: Lists vacancies in the public sector.

I Work for SA website

Working Women's Centre

Works primarily with women who are not represented by a union, their own lawyer or other advocate.

For: women employees.

Services: free and confidential service on work-related issues.

Phone 8410 6499
Phone 1800 652 697
Working Women's Centre SA website

Fairwork Ombudsman

For: employees, employers and the community.

Services: helps everyone in Australia follow the laws that make all workplaces equal and fair.

Phone 131 394
Fairwork Ombudsman website

Policy-related information

Employment, Equal Pay,

Volunteering SA & NT

For: people willing to share their time and skills.

Services: support and resources for volunteers and volunteer-involving organisations.

Phone 8221 7177
Volunteering SA and NT website

Skills SA

For: people wanting to train for a job, advance their skills or transition to university, as well as businesses.

Services: course listings, available financial support and business support.

Phone 1800 673 097
Skills SA website

TAFE SA English Language Centre

For: newly-arrived migrants and refugees.

Services: English classes.

Phone 8226 6555
TAFE SA English Language Centre
Adult Migrant English Language Program

Women's Health Service

For: women, including women affected by domestic violence.

Services: welcoming, safe and culturally respectful clinical and wellbeing services in metropolitan Adelaide.

Phone 8444 0700
Women's Health Service website

Healthdirect

For: Everyone.

Services: phone access to trusted, quality health information and advice. 24-hour service.

Phone 1800 022 222 (24 hours)
Healthdirect website

Nunkuwarrin Yunti

For: Aboriginal and Torres Strait Islander people.

Services: a wide range of primary health, social and emotional wellbeing services.

Phone 8406 1600
Nunkuwarrin Yunti website

Metropolitan Youth Health Service

For: vulnerable young people aged 12 to 25, with a focus on young people under 18 years.

Services: free and confidential clinical health services including doctor/nurse clinics, sexual health, programs for pregnant and parenting young women and their partners.

Elizabeth office, phone 8255 3477
Christies Beach office, phone 8326 6053
Angle Park office, phone 8243 5637
Metropolitan Youth Health Service website

Refugee Health Service

For: recently arrived refugees and asylum seekers in the early resettlement period.

Services: free, culturally sensitive health care.

Phone 8237 3900
Freecall 1800 635 566
Refugee Health Service website

SHINE SA

For: South Australian community.

Services: sexual health services, clinics, counselling, information, LGBTIQ+ services, and resources.

For enquiries and appointments, phone 1300 794 584
For sexual healthline, phone 1300 883 793
Country callers, phone 1800 188 171
SHINE SA website

Policy-related information

Health

Lifeline

For: anyone in crisis

Services: online, phone and face-to-face crisis support and suicide prevention services. 24-hour service.

Phone 13 11 14 (24 hours)
Lifeline website

Mental Health Triage Service

For: anyone needing help in a mental health emergency.

Services: advice and information in a mental health emergency or crisis.

Phone 13 14 65 (24 hours)
Mental Health Triage Service - SA Health

Skylight Mental Health

For: people experiencing mental illness, their families and friends.

Services: information, individual and group programs, residential respite accommodation programs, education and training.

Phone 8378 4100
Skylight Mental Health

Beyond Blue

For: everyone.

Services: supporting people affected by anxiety, depression and suicide. 24-hour service.

Phone 1300 22 4636 (24-hours)
Beyond Blue counsellors and online support

Policy related information

Safety and Wellbeing

eSafetyWomen

For: women.

Services: free information, tools and webinars to help women be safe online.

eSafetyWomen resources

Stay Smart Online

For: everyone.

Services: explains the risks and simple steps you can take to protect personal and financial information online.

Stay Smart Online

Legal Services Commission

For: South Australians.

Services: free legal information, advice and grants of legal aid.

Phone 1300 366 424 (free legal help line)
Cyber-stalking and Cyber-harassment fact sheet (PDF 293 KB)
The Legal Services Commission

Australian Cybercrime Online Reporting Network (ACORN)

Cybercrime includes use of a computer or online network to commit crimes such as fraud, online image abuse, identity theft or threats and intimidation.

For: everyone.

Services: receives reports of cybercrime, provides advice.

ACORN website

Protect your personal information online

The Women's Information Service has developed a guide and checklist to help protect a person's privacy.

Ask for Angela is an international campaign introduced into South Australia to promote safety in licensed venues.

For: women on a date, and/or with someone in a licensed venue like a pub or club.

Services: If you feel unsafe at a licensed venue that is displaying Ask for Angela campaign material, you can discreetly ask the staff for ‘Angela’. This simple code word alerts venue staff that you require assistance. The staff can then help you appropriately and respectfully.

Read more on the Ask for Angela campaign.

Domestic Violence Crisis Line

(previously the Domestic Violence and Aboriginal Family Violence Gateway Service)

For: women in South Australia experiencing domestic violence.

Services: information, counselling, safe accommodation options.

Phone 1800 800 098 (24 hours)
Domestic Violence Crisis Line website 

Nunga Mi:Minar

Northern Regional Aboriginal Family Violence Service.

For: Aboriginal women and children affected by family violence.

Services: support and emergency accommodation

Phone 08 8367 6474
Freecall 1800 800 098 (via Domestic Violence Crisis Line)

Homeless Connect SA

24-hours a day, every day.

For: anyone experiencing homelessness in South Australia.

Services: information and a direct referral into homelessness services.

Phone 1800 003 308 (24 hours)
Homeless Connect SA website

Ethnic Link Services

Adelaide, the Riverland and Whyalla

For: the frail elderly and their carers from culturally and linguistically diverse (CALD) backgrounds.

Services: supporting people to stay living in their own homes.

Phone 8241 0201
Freecall 1800 648 598
Ethnic Links Information Hub

Pets in private rental properties - government information

For: tenants in private rental properties.

Services: guides about renting with pets for tenants and landlords.

Pets in private rental properties

Pets owned by people escaping domestic violence

For: pet-owners escaping domestic violence in South Australia

Services: emergency boarding for pets of people affected by domestic violence.

Phone 1300 4777 222
Email info@rspcasa.org.au
RSPCA Safe Kennels website

Consumer and Business Services -  Domestic  Abuse Protections for Tenants

Domestic abuse protections fact sheet for renters

There are options for tenants who experience abuse or domestic violence by a person who may be:

• living in the home
• is a regular visitor

Legal Services Commission of SA

For: anyone.

Services: legal information, legal advice and may be able to assist with legal aid.

Phone 1300 366 424 (Free legal help line)
Legal Services Commission

Aboriginal Legal Rights Movement

For: Aboriginal people in South Australia.

Services: help with family law, criminal law, stolen generation compensation claims, money issues and other services such as the Aboriginal Visitors Schemes and Aboriginal Financial Counselling Service.

Phone 8113 3777
Freecall 1800 643 222
Aboriginal Legal Rights Movement

Family Violence Legal Service Aboriginal Corporation

Office locations in Port Augusta, Port Lincoln and Ceduna, and services provided in the Spencer Gulf and West Coast Regions and to surrounding communities.

For: Aboriginal and Torres Strait Islander victim/survivors of family violence and/or sexual assault in South Australia.

Services: free community legal service.

Offices in Port Augusta, Port Lincoln and Ceduna
Family Violence Legal Service Aboriginal Corporation (SA)

Community Legal Centres

For: anyone.

Services: free legal advice, casework, referral and, in some cases, legal representation.

Family Court National Enquiry Centre

For: people with matters before the Family Court of Australia and the Federal Circuit Court of Australia.

Services: information about family, migration and general federal law, tips on how to behave in court, safety information, support services, descriptions of hearing types, daily court lists, court locations and helpful videos about what to expect.

Phone 1300 352 000
The Family Law Courts' National Enquiry Centre

Women's Legal Service SA

For: women.

Services: free legal services, including legal advice and information, education, training and resources.

Phone 8221 5553 or 1800 816 349
Women's Legal Service

Consumer and Business Services

For: consumers in South Australia

Services: support for people who have bought a product or paid for a service and something goes wrong.

Phone 131 882 (consumer advice)
Consumer and Business Services 

Commonwealth Ombudsman

For: anyone.

Services: investigates complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government department or  agency, including Australia Post, Centrelink, Child Support, and Department of Immigration and Border Protection.

Phone 1300 362 072
Commonwealth Ombudsman

Equal Opportunity Commission

For: people who believe they have been unlawfully discriminated against, sexually harassed or victimised.

Services: information about equal opportunity, and may be able to support you to lodge a complaint under the South Australian Equal Opportunity Act.

Phone 8207 1977
Phone 1800 188 163
Equal Opportunity Commission

Australian Human Rights Commission

For: anyone.

Services: investigates complaints about discrimination and breaches of human rights including discrimination, harassment and bullying based on a person’s sex, disability, race and age.

Phone 1300 656 419
Australian Human Rights Commission

National Debt Helpline

For: people with debt problems.

Services: free, independent and confidential financial counselling, links to legal, health, housing and emergency food services.

Phone 1800 007 007
National Debt Helpline website 

Financial Counsellors

For: South Australians in financial difficulty.

Services: free information, support and advocacy.

Locate your nearest Financial Counsellor

MoneySmart

For: Australians of all ages, backgrounds and incomes.

Services: free calculators, tools, tips and guides to help you with budgeting, saving, spending, insurance, and superannuation. Specialist resources for teachers.

Phone 1300 300 630
MoneySmart website 

No Interest Loan Scheme (NILS)

For: individuals and families on low incomes.

Services: access to safe, fair and affordable credit for for essential goods and services.

Phone 136 457
No Interest Loan Scheme (NILS)

Policy-related information

Finance

Child Support

For: parents who are separated or divorced.

Services: assess, collect and transfer child support payments.

Phone 131 272
The Commonwealth Department of Human Services Child Support

National Disability Insurance Scheme (NDIS)

For: Australians with significant and permanent disability, and their families and carers.

Services: individualised support through funding, connection to services and information.

Freecall 1800 800 110
NDIS website 

Superannuation

You may have lost track of some of your super if you have changed your name, address, job or lived overseas. Having several super accounts could mean multiple fees and charges are reducing your overall super investment.

For: Australians who have ever worked for an employer, or the self-employed who have opened a superannuation account.

Services: the Australian Tax Office can help you check on the health of your super.

Keeping track of your super - Australian Tax Office.

Parent Helpline

For: parents of children from birth to 12 years in South Australia.

Services: telephone information.

Phone 1300 364 100
Parent Helpline website

Adults Supporting Kids (ASK)

For: parents and other people who support kids.

Services: information, free local support services or someone you can talk to.

Adults Supporting Kids (ASK) website

Parenting SA

For: parents and people who support them.

Services: free Parent Easy Guides, covering a wide range of topics about raising babies, toddlers, children and young people from birth to 18 years. Some guides are provided in languages other than English, and some are written for Aboriginal families.

Parenting SA website

The Child and Family Health Service (CaFHS)

For: South Australian families.

Services: Government information, support and health checks for new and established families.

Child and Family Health Service (CaFHS)

Policy-related information

Paid Parental Leave

SHINE SA

For: anyone in South Australia.

Services: sexual health services, pregnancy testing, counselling and/or referrals to appropriate services.

For enquiries and appointments, phone 1300 794 584
For the sexual healthline, phone 1300 883 793
Country callers, phone 1800 188 171
Shine SA website

Pregnancy, Birth and Baby

For: Australian parents of children pre-birth to 5 years.

Services: Government advice and support on healthy pregnancy, birth, newborns, practical parenting and links to local health services. Also discusses pregnancy complications and pregnancy loss.

Phone 1800 882 436
Video Call Pregnancy, Birth and Baby (7.00 am to 12 midnight)
Pregnancy, Birth and Baby 

Pregnancy Advisory Centre

For: women with unplanned pregnancy.

Services: pro-choice, non-judgemental, client-centred and understanding health services, professional counselling, contraception and abortion services.

Phone 7117 8999
Pregnancy Advisory Centre website